Refund and Cancellation Policy
Last updated: 4/25/26
Thank you for supporting our work. Your generosity enables us to provide essential support to individuals, families, and communities in need.
This Refund and Cancellation Policy explains how we handle donation cancellations and refund requests.
1\. General Policy on Donations
Donations made to our organisation are typically non-refundable.
As a charitable organisation, funds are often allocated and used shortly after they are received to support ongoing programmes, including food assistance, education, animal welfare, and community support initiatives.
For this reason, once a donation has been processed successfully, it cannot usually be returned.
2\. Refund Requests
We recognise that errors can occur. Refunds may be considered in exceptional circumstances, including:
A donation made in error
An incorrect donation amount entered
Duplicate transactions
Technical issues during the payment process
If you believe a donation was made under any of the above circumstances, you must contact us within 5 days of the transaction.
All refund requests are reviewed on a case-by-case basis, and approval is at the sole discretion of the organisation.
3\. How to Request a Refund
To request a refund, please contact us with the following information:
Full name
Email address used for the donation
Transaction ID or payment reference
Date and amount of the donation
Reason for the request
Email: info@samajsewafoundation.com
We aim to review all requests promptly and will respond within a reasonable timeframe.
4\. Recurring Donations
If you have set up a recurring (monthly or scheduled) donation, you may cancel it at any time before the next billing date.
Please note:
Cancellation will prevent future payments only
Any payment already processed will be treated as a completed donation and will not normally be refunded
5\. Payment Processing
All payments are processed securely through third-party payment providers. We do not store your payment details.
If you experience any issues related to payment processing, you may also contact your payment provider directly.
6\. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
7\. Contact Information
If you have any questions regarding this policy, please contact us:
Email: info@samajsewafoundation.com
PH: 0300.000000
Final Note
We are committed to transparency and accountability in how donations are used. Your trust is extremely important to us, and every contribution plays a meaningful role in supporting our work.